Shipping

What are the delivery times?

Your order is processed within 1–3 business days (Monday through Friday). Delivery generally takes 5–12 business days from the time of shipment. As soon as your package ships, we will send you a tracking number so you can follow its progress. Orders received before 5:00 PM (Italian time) are processed on the same business day. The total delivery time, including processing and shipping, is 6–15 business days (Monday through Friday).

How much does shipping cost?

Shipping costs are €0.00 for all orders shipped to Italy, France, Poland, Australia, the United States, and the United Kingdom, with no minimum purchase required.

Which courier do you use?

Shipments are handled through reliable national and international couriers. You will always receive a tracking number to follow your order until delivery.

Returns and exchanges

Can I return my order?

Yes. You have 30 days from the delivery date to request a return. Items must be returned unworn, unused, and with all original tags still attached.

Who pays the return shipping costs?

Return shipping costs are the customer's responsibility, except when the item received is defective or incorrect. In these cases, we will cover the return shipping costs.

When will I receive my refund?

After receiving and inspecting the return (normally within 2–5 business days), we will issue the refund to the payment method used for the purchase. Depending on your bank or payment provider, it may take an additional 3–10 business days for the amount to appear in your account.

Payment

Which payment methods do you accept?

You can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Maestro.

Sizes

How do I choose the right size?

Our dresses have a standard fit. If you are between two sizes or need advice choosing, feel free to contact us: we will be happy to provide personalized guidance.

Contact

How can I contact you?

Email: info@annavera.it

Our customer service is available: Monday through Friday from 9:00 AM to 5:00 PM; Saturday from 9:00 AM to 4:00 PM; Sunday from 9:00 AM to 4:00 PM.