Privacy Policy
Privacy Policy
Last updated: June 29, 2026
This online store is operated by Anna Vera ("Anna Vera", "we", "our", "us"). Together with all related content, products, and services, we refer to all of this as the "Services".
Our store operates on the Shopify Inc. e-commerce platform, which hosts our website and supports us in providing the Services.
In this Privacy Policy, we describe what personal data we collect, why we collect it, how we use and protect it, and what rights you have. By visiting our website or placing an order, you confirm that you have read and understood this policy.
1. What information we collect
Depending on how you interact with our store, we may collect:
Identification and contact data: your name, email address, telephone number, billing address, and shipping address.
Payment data: card details, payment confirmations, and transaction records, processed through secure payment providers.
Account data: login details, password, preferences, and saved settings.
Purchase data: products you view, add to your cart, purchase, return, or exchange.
Technical data: IP address, browser type, device and operating system, cookie identifiers, and how you browse our website.
Support data: the content of the emails or messages you send to our customer service, including any attachments.
We receive this information in three ways:
Directly from you, for example when you place an order, create an account, or contact us.
Automatically, through cookies and similar technologies while you browse our website.
Through third parties that help us operate the store, such as Shopify and our payment providers.
2. Why we use your information
We use your personal data for the following purposes:
Store management: processing payments, shipping your orders, and managing returns, exchanges, and refunds.
Improving your experience: remembering your preferences, personalizing content, and suggesting products that may interest you.
Communication: send order confirmations and shipping updates, respond to your questions, and provide support.
Marketing: where permitted, to send you offers or show you relevant advertisements. You can unsubscribe at any time using the link in our emails.
Protection and fraud prevention: to protect accounts, detect suspicious activity, and keep payments secure.
Legal obligations: to comply with applicable laws, respond to lawful requests, and enforce our Terms of Service.
3. Who we share your information with
We share personal data only when necessary, with:
Shopify Inc., which hosts our store and processes orders on our behalf.
Payment providers and delivery partners, so that payments can be completed and packages can reach you.
IT, analytics, advertising, and email service providers that support the operation of our store.
Public authorities or courts, where we are legally required to do so.
All partners are contractually required to protect your information and use it only for the agreed purpose. We never sell or rent your personal data to anyone.
4. Shopify
Because our store is built on Shopify, Shopify also collects and processes certain data (such as cookies and device information) to operate the platform and provide analytics. You can read more about how Shopify processes personal data, and exercise your rights regarding such data, at https://www.shopify.com/legal/privacy.
5. Transfers outside the European Union
In some cases, your personal data may be stored on servers located outside the European Union, for example in Canada or the United States. When this happens, we use recognized legal safeguards, such as the Standard Contractual Clauses (SCCs), to ensure that your data continues to receive an adequate level of protection.
6. How long we retain your information
We retain personal data only for as long as necessary. In practice, this means that we retain the data:
to fulfill your orders and provide the Services,
to comply with legal and tax obligations,
to resolve any disputes, and
to enforce our agreements.
When the information is no longer necessary, it is securely deleted or anonymized.
7. Your rights
Under the General Data Protection Regulation (GDPR), you have the right to:
request access to the personal data we hold about you,
have inaccurate data corrected,
have your personal data erased,
restrict or object to certain types of processing,
withdraw your consent where processing is based on consent, and
receive your data in a portable format.
To exercise any of these rights, write to us at info@annavera.it. To protect your data, we may ask you to verify your identity first. You will never be treated differently for exercising your privacy rights. If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the competent supervisory authority, namely the Italian Data Protection Authority (www.garanteprivacy.it).
8. How we protect your information
We implement appropriate technical and organisational measures to keep your personal data secure. At the same time, no online system can ever be completely secure, so we cannot promise absolute protection of data transmitted via the internet.
9. Children
Our Services are not directed at children under 18, and we do not knowingly collect their personal data. If you believe that a minor has provided us with personal data, please contact us so that we can remove it.
10. Changes to this policy
We may review this Privacy Policy from time to time, for example when our activities or legal requirements change. The most recent version will always be published on this page with an updated "Last updated" date. In the event of significant changes, we will clearly communicate them on our website.
11. Contact us
If you have questions about this Privacy Policy or how we handle your data, you can contact us here:
Store name: Anna Vera
Email: info@annavera.it
Business information
Company name: D'Anna Rosa Anna
Company registration number (REA): TP-99349
VAT number: 01754210811
Business address: Via Roma 103, 91014 Castellammare del Golfo (TP), Italy
Email: info@annavera.it
Anna Vera is a trading name of D'Anna Rosa Anna