Refund Information
Return and Refund Policy
Please note: we do not offer free returns. The customer is responsible for the return costs of an item.
Can I return my order?
Yes. If you are not fully satisfied with your purchase, you may request a return within 30 days of the date you received the order, provided that the return meets the following requirements:
- All parts, components, and packaging are included, exactly as the product was received.
- The product is in its original condition, unworn and unused, with all original tags still attached. Damage caused by careless handling is not covered.
- Items for which hygiene is a relevant factor must be cleaned before being returned.
We reserve the right to refuse returned items if there is evidence that they have been used or damaged beyond normal inspection.
How do I initiate a return?
If your order meets the above conditions, write to us at info@annavera.it stating:
- The order number
- The reason for the return
- A photo of the item (if it arrived damaged or defective)
- Your full name and address
Our team will reply with the correct return address. Please wait to receive this address before shipping anything — do not return the items to the sender's address shown on the package. As the customer, you are responsible for the return shipping costs, except where the item received is defective or incorrect. In these situations, we will cover the return costs.
Refunds
After receiving and inspecting the return (normally within 2–5 business days), we will issue the refund to the payment method used for the purchase. If all conditions are met, we will refund you without undue delay and in any event within 14 days from the date on which we were informed of your decision and received the returned goods.
No refund fee will be charged. Depending on your bank or payment provider, it may take an additional 3–10 business days for the amount to appear in your account.
Order modification or cancellation
If your order has not yet been shipped, it may still be possible to modify or cancel it. Contact us as soon as possible after purchase and we will do our best to assist you. Once the order has been shipped, we can no longer stop it in transit: in that case, we invite you to await delivery and then follow the return procedure described above.
Right of withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days of receiving the goods, pursuant to the Consumer Code. At Anna Vera, we voluntarily extend this period to 30 days from the delivery date. To exercise your right of withdrawal, notify us of your decision by means of an explicit statement (for example, by e-mail at info@annavera.it). Return shipping costs are borne by the customer. The foregoing does not affect your statutory rights as a consumer.
Damaged or defective items
If your item arrives damaged or defective, contact our customer service and attach some photos and a clear description of the problem. If we confirm that the defect is attributable to us, we will arrange a replacement or a refund at no cost to you.
Contact details
E-mail: info@annavera.it
Estimated response time: within 24 business hours
Customer service hours:
Monday – Friday: 09:00 – 17:00
Saturday: 09:00 – 16:00
Sunday: 09:00 – 16:00
Business information
Store name: Anna Vera
Company name: D'Anna Rosa Anna
Company registration number (REA): TP-99349
VAT number: 01754210811
Business address:
Via Roma 103
91014 Castellammare del Golfo (TP)
Italy
Trade name: Anna Vera is a trade name of D'Anna Rosa Anna