Shipping policy

Shipping Policy

We want so that your order can reach you quickly and without complications. Below you will find everything you need to know about how orders are processed and delivered.

Processing and delivery times

Glorders are processed within 1–3 business days (Monday to Friday). Once shipped, delivery delivery takes typically takes 5–12 business days. In in most cases, your order arrives within 6–15 business days in total. You will receive a tracking number by email within as soon as your order is shipped.

The Our order fulfillment team works from Monday to Friday. We stop processing orders on Friday at 17:00 (Italian time) and resume on Monday at 09:00 (Italian Italian time). Orders received after Friday's cutoff time, or during the weekend will be will be processed the following Monday.

Shipping costs

Shipping shipping costs are €0.00 on all orders, with no minimum purchase amount. No shipping costs are charged additional charges at checkout.

Where we ship

We currently ship to addresses in Italy, France, Poland, Australia, the United States and the United Kingdom

How to place an order

Add the item you chose in the cart, making sure you have selected the correct size and variant, then proceed to checkout. Enter carefully your shipping details shipping: an accurate address helps us deliver your order without delays. All payments are processed through a secure connection protected by SSL encryption. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and Maestro.

Tracking your order

No as soon as your order is shipped, we will send the tracking information to follow its progress. If the tracking link does not work or have any questions, our customer service customer service team will be happy to help.

Order marked as delivered but not received

Once the carrier confirms that a package has been delivered to the address provided to the at the time of the order, the order is considered fulfilled. If the tracking indicates that the package has been delivered but if you have not received it, we invite you to:

• Check the shipping address in your order confirmation. order.
• Ask neighbors, family members or the condominium management if the package was was accepted on your behalf.
• Contact the carrier directly for more detailed information about the delivery.

Although we are not responsible of packages lost or stolen after confirmation of delivery, we understand how much this can be frustrating. We will be happy by providing the details of tracking and assisting you when opening of an investigation with the carrier.

Contact us

E-mail: info@annavera.it
Estimated response time: within 24 business hours

Customer service hours:
Monday – Friday: 09:00 – 17:00
Saturday: 09:00 – 16:00
Sunday: 09:00 – 16:00

Business information

Store name: Anna Vera
Company name: D'Anna Rosa Anna
Company registration number (REA): TP-99349
VAT number: 01754210811

Business address:
Via Roma 103
91014 Castellammare del Golfo (TP)
Italy

Trade name: Anna Vera is a trade name of D'Anna Rosa Anna