Terms and conditions of service

Terms of Service

Last updated: June 29, 2026

1) Who we are and scope

This website and online store (collectively, the "Services") are operated by Anna Vera ("Anna Vera", "we", "us", "our"). By visiting our website or placing an order, you agree to these Terms of Service (the "Terms") and the documents to which they refer, including our Privacy Policy, Shipping Policy, and Return Policy.

Our store is hosted by Shopify Inc., whose e-commerce platform enables us to offer you our products and Services.

2) Use of our Services

To use the Services, you must have reached the age of majority in your country or region of residence, or have permission from a parent or guardian if you are a minor. You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations.

You may not upload or transmit viruses, malware, or other harmful code.

We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion if we believe that these Terms or applicable laws have been violated.

3) Changes to the website and these Terms

The content, features, and prices on our website may be updated at any time without notice. We may also modify these Terms from time to time by posting an updated version on this page. If you continue to use the Services after the changes are posted, you accept the updated Terms.

4) Products, prices, and availability

Product descriptions, images, colors, prices, and available quantities may change at any time. We do our best to present each product as accurately as possible, but we cannot guarantee that the colors displayed on your screen exactly match the physical product.

We may limit the sale of products to certain persons, regions, or jurisdictions, and may limit the quantities available per order, account, or address.

5) Orders and acceptance

When you place an order, you are making an offer to purchase. We may accept, reject, or cancel an order, for example in cases of suspected fraud, availability issues, or pricing errors. If we need to modify or cancel your order, we will try to contact you using the email address or telephone number you provided at checkout.

6) Billing and account information

You agree to provide accurate, current and complete purchase and account information, and to keep details such as your email address, delivery address and payment details up to date. We may refuse or cancel orders placed with incorrect or unverifiable information.

7) Shipping, delivery and returns

Everything concerning shipping, delivery times and returns is described in our Shipping Policy and Return Policy, which you can find in the footer of our website. We encourage you to read both carefully before ordering.

The return period and related conditions are described in our Return Policy.

Any applicable costs, currencies and return addresses are also indicated there.

Delivery times are estimates only.

8) Third-party tools and services

Our website may give you access to tools or services provided by third parties, such as payment providers, analytics tools or review widgets. These are provided "as is" and "as available", without any warranty from us. Your use of third-party tools, or your visit to third-party websites linked from our store, is at your own risk and is subject to the terms of those third parties. We are not responsible for their content, security or practices.

9) Reviews, feedback and other contributions

If you send us reviews, comments, ideas or other materials ("Contributions"), you grant us a non-exclusive, transferable, sublicensable and royalty-free licence to use, reproduce, publish, translate and distribute such Contributions for the purpose of operating and improving the Services. We may monitor, modify or remove content that we believe is unlawful, offensive, infringes rights or is otherwise inappropriate.

You confirm that your Contributions do not violate the rights of third parties (including intellectual property, privacy or image rights), are not unlawful or defamatory and do not contain malicious code.

10) Personal data

All personal data you share with us is processed in accordance with our Privacy Policy, linked in the footer. It explains what we collect, how we use it and what rights you have under applicable data protection legislation.

11) Errors and omissions

Occasionally, the information on our website may contain typographical errors, inaccuracies or omissions, for example in product descriptions, prices or availability. To the extent permitted by law, we reserve the right to correct such errors and to update or cancel affected orders at any time without notice.

12) Prohibited Uses

In addition to the other restrictions set out in these Terms, you may not use the Services or the content of our website:

for unlawful purposes,

to violate local regulations, laws, or ordinances,

to infringe intellectual property rights,

to harass, defame, discriminate against, or harm others,

to provide false or misleading information,

to upload or disseminate malicious code,

to extract, index, or collect the personal data of others without consent,

to interfere with the security or proper functioning of the Services.

We may terminate or limit your access in the event of a breach of these rules.

13) Disclaimer of Warranties

Except where prohibited by law, the Services and all products are provided "as is" and "as available", without any express or implied warranties, including warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. The foregoing does not affect the statutory conformity warranties provided in your favor under the Consumer Code, which remain fully applicable.

14) Limitation of Liability

To the maximum extent permitted by law, Anna Vera and its directors, employees, affiliates, agents, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, savings, data, or replacement costs, or for any other damages arising from the use of the Services or products, even if we had been advised of the possibility of such damages. In jurisdictions that do not permit certain limitations, our liability is limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits our liability for willful misconduct, gross negligence, death or personal injury, or any other liability that cannot be excluded or limited by law.

15) Indemnification

You agree to indemnify and hold harmless Anna Vera and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party rights.

16) Severability clause

If any part of these Terms is found to be unlawful, void or unenforceable, that part shall nevertheless be applied to the maximum extent permitted by law, and the remaining part of the Terms shall continue to apply in full.

17) Termination

These Terms apply until terminated by you or us. You may stop using the Services at any time. We may suspend or terminate your access in the event of a breach of these Terms, without prejudice to any amounts due up to the termination date. Provisions that by their nature should remain in force after termination shall remain valid.

18) Entire agreement and waiver

These Terms, together with the policies published on our website, constitute the entire agreement between you and us concerning the Services and supersede all prior agreements and communications. Our failure to exercise any provision of these Terms does not constitute a waiver of the right to do so later.

19) Applicable law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by Italian law. The Italian courts have exclusive jurisdiction, except where mandatory consumer protection rules grant you additional rights. If you are a consumer, the competent court is that of the place where you reside or have elected domicile, pursuant to the Consumer Code.

20) Online dispute resolution (ODR)

The European Commission provides an online dispute resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr. You may use it to attempt to resolve out of court any disputes relating to an online purchase.

21) Contact details

Shop name: Anna Vera
Email: info@annavera.it

Customer service hours:
Monday – Friday: 09:00 – 17:00
Saturday: 09:00 – 16:00
Sunday: 09:00 – 16:00

Business information

Company name: D'Anna Rosa Anna
Company registration number (REA): TP-99349
VAT number: 01754210811
Business address: Via Roma 103, 91014 Castellammare del Golfo (TP), Italy
Email: info@annavera.it

Anna Vera is a trade name of D'Anna Rosa Anna